YOU MUST PRESENT PROOF OF THE DATE ON WHICH THIS PRODUCT WAS PURCHASED, SUCH AS A DATED OFFICAL RECEIPT WHICH ISSUED BY SURPASS TRADING CO., LTD., TO RECEIVE WARRANTY SERVICE.
To continue to enjoy premium water quality achieved with your Water Filtration System, the equipment must be maintained according to the manufacturer’s instructions, which specifically include the replacement of filter cartridges at a frequency consistent with the system’s published capabilities and with the quality of the local water supply.
From the date of purchase, your Water Filtration System(excluding pre-filter/in-line filter) / Water Dispenser / Instant Boiler is covered by a 12 months regular factory limited warranty (See manufacturer warranty). We have also provide extended warranty to you after the regular factory warranty expires, no matter whether you are the original buyer of the system or the new owner at the installed location. Please contact us for more information.
Extended Warranty Plan
Water Filtration System : Your Water Filtration System(excluding pre-filter/in-line filter), including on-site service, as long as you replace the water filter cartridge frequently. When the water filtration system replaced at the fourth time, we will install a new faucet, replace connectors, and water pipe for your water filtration system. This condition required for replacement of filter cartridges at a frequency consistent (replace filter at least once each year), this extended warranty plan will be automatically canceled if overdue replacement of water filter. ** This offer is only applicable to domestic customers
Water Dispenser : When your Warranty period of Water Dispenser expired, including on-site service, an Extended Warranty Plan can be applied to your existing water dispenser.
THIS WARRANTY DOES NOT APPLY TO PRODUCTS THAT HAVE BEEN IMPROPERLY INSTALLED* OR MODIFIED OR DAMAGED BY ACCIDENT, MISUSE, UNAUTHORIZED REPAIR OR POOR WATER QUALITY. WARRANTY DOES NOT APPLY TO PRODUCTS PURCHASED FROM UNAUTHORIZED DEALERS.
WATER PRESSURE: If the water pressure is exceeded to 70 PSI, or/and temperature is exceeded to 110 degrees F (43 degree C), no warranty service will be offered.
**There will be no warranty if the water filtration system was installed by customers.
**Should any dispute arise, the decision of Surpass Trading Company Limited shall be final.