How do I know when it’s time to replace my filter?

All of our water filter systems come equipped with a water filter change indicator, which will alert you when your filter needs replacing. The filter needs to be replaced annually or sooner if the flow rate becomes slow. Capacity can vary based on local water conditions.

How much do you charge for shipping?

Standard Shipping is FREE OF CHARGE within Hong Kong area for any order over HK$ 500. Excludes Discovery Bay, Ma Wan, Lantau Island, other Islands.

How can I place an order?

Please read our page “Place an Order”.

How do I reset my LED faucet indicator light?

If your LED faucet has an indicator that tells you when to change the filter, it needs to be reset when you replace the filter. Please contact us as soon as possible for arranging replacement service for you, our technician will also replace a new battery to the LED faucet which make everything perfect.

How can i contact you if I got trouble on the water filter/dispenser?

If you do run into trouble on water filter/dispenser, just give us a call at 2687 2329 between the hours of 10 am and 7 pm  (Monday-Friday). If it’s after hours, or on the weekend, please send us an email.

What is the Body Glove water filter made of?

  1. Body Glove water filter systems use a pre-filter wrap to protect the carbon media.
  2. A patented carbon block that together help trap sediment particles, and contaminants.
  3. KDF-55 filtering media designed specifically for removing or reducing chlorine and water-soluble heavy metals. It controls scale, bacteria and algae, even in hot water. The process medium received NSF International Certification and is certified by NSF to NSF/ANSI Standard 42 – Drinking Water Treatment Units – Aesthetic Effects. This medium is also in compliance with California’s Health and Safety Code Section 166875 (or commonly know as AB1953) and Vermont Act 193.
  4. Body Glove’s patented IMPACT Technology combines the effectiveness of carbon filtration with a 0.2 micron pharmaceutical grade nylon membrane filter (BG-6000 & BG-12000 only).

What does Body Glove water filter filters?

For a comparison chart of each water filter system’s reduction numbers,

please take a look at our reduction chart.

Each of our systems reduce:

  • Chlorine Taste & Odor
  • Particulate, Class I particles 0.5 to < 1µm
  • Cyst
  • Lead pH @ 6.5
  • Lead pH @ 8.5
  • Oxidized Hydrogen Sulfide
  • Oxidized Iron
  • Oxidized Manganese
  • Cloudiness

Some of our systems reduce (for more details, please see our reduction chart):

  • Volatile Organic Compounds (VOCs)
  • Asbestos
  • Chloramine
  • Trihalomethanes
  • Methyl tert-butyl ether (MTBE)
  • NEW! NSF 401 – Group 3, 0.2 Micron Reduction of:
    • Phenytoin
    • Naproxen
    • Estrone
    • Ibupropen
    • Bisphenol A
    • Nonyl phenol

*Contaminants and substances listed for reduction by our filter systems are not necessarily present in your water.

What does the Body Glove water filtration system come with?

  • Body Glove Filtration Cartridge
  • Body Glove Filtration Head Unit
  • Body Glove LED Faucet
  • John Guest Connectors (Made in UK)
  • John Guest Water pipe (Made in UK)
  • Digital Water, Inc. filter change indicator
  • Other necessary parts
  • Certification Performance Data Sheet
  • Owner’s Manual
  • Warranty Information

What is Tri Stage Filtration?

Tri Stage Filtration is a unique process that combines 3 stages:

1. Water is treated by KDF-55 media for bacteriostatic and scale control.
2. A Micro-Filger-Wrap evenly traps sediment particles while maintaining overall flow rates.
3. Water flows through a carbon block filter.

What is Quad Stage Filtration?

Quad Stage Filtration utilizes the same 3 elements as Tri Stage and goes one step further.

4. A patented 0.2 micron pharmaceutical grade membrane.

What is IMPACT Technology?

Integrated Membrane Pre-Activated Carbon Technology is what allows our BG-12000 to offer some of the finest in filter technology. Previously found exclusively within the pharmaceutical and wine making industries, IMPACT technology is used in our Quad Stage Filtrationprocess.

What’s a Cyst?

A cyst is the survivable form that parasites take on when they leave the host (you, me, your dog, etc…). The parasite goes dormant and grows a thick covering like an egg which allows it to survive in water or soil for long periods of time, and even allows it to survive the chlorine-based disinfectants typically used by the water treatment industry. The most common types of cyst that cause disease in humans are Giardia and Cryptosporidium.

These intestinal parasite cysts “hatch” when ingested by humans and cause intestinal disease. The diseases are not life threatening if treated, but can be dangerous to people with weakened immune systems.

Symptoms Include:

  • diarrhea
  • abdominal cramping
  • nausea
  • vomiting
  • fever
  • headache
  • loss of appetite

Is it certified?

Body Glove:

Conforms to the NSF/ANSI Standard 42 , 53 and 401(BG-12000 only)  for the reduction of the listed substances. For conditions of use, health claims certified by the California Department of Public Health, and replacement parts, see product data sheet.

California Department of Public Health Certification Numbers: (BG-1000: 08-1938, BG-3000: 08-1932, BG-12000: 08-1939)


Certified to the NSF/ANSI Standard 42 and 53.

Will it save me money?

Yes, using the Body Glove Water Filter System at home instead of buying bottled water will save you hundreds of dollars a year in real cost. Not to mention, our filters are designed to conserve water, which also translates into money saved.

What are the benefits to install a separate drinking water faucet?

Split design, aesthetic, economic, and durable. Independent water faucet which separated from the tap water, preventing for children drink tap water. Simple operation, press and drink.

How can we protect the Earth ?

Filtering your own water instead of buying bottled keeps thousands of empty plastic bottles out of landfills. Home filtration also means fewer water bottles are transported and distributed at great environmental cost.

Will it save the environment?

Yes, definitely. Watch the presentation Thirst For (Clean) Water (Power Point format) to see how avoiding bottled water will save the environment and what you can do to contribute to green living.

What are the risks of tap water ?

Due to added chlorine into water for sterilization, which produced “trihalomethanes carcinogen” “Trihalomethanes” may cause a variety of cancers such as: colon cancer, stomach cancer, kidney cancer, bladder cancer, breast cancer, miscarriage and teratogenic and so on. Using Body Glove water filter system can effectively reduce “trihalomethanes”, protect your family’s health.